Role Overview: The Client Relations Manager will ensure an exceptional customer experience for Albeer Couture’s clients, from their first fitting to the final delivery. This role involves managing client expectations and providing a personalized experience that reflects the brand’s luxury standards.

 

Key Responsibilities:

• Build and nurture long-lasting relationships with high-net-worth clients.
• Assist clients with fabric choices, design recommendations, and styling advice.
• Coordinate with tailoring and design teams to ensure perfect results for each client.
• Handle client concerns or complaints in a professional and timely manner.
• Develop loyalty programs and VIP experiences to retain top-tier clients.
• Host private fittings and consultations to enhance the client experience.
• Provide regular feedback to the team regarding customer preferences and trends.